rvaji Privacy Policy
Your personal information is very important to us. This policy describes in detail how rvaji collects, uses, and keeps your information secure.
1. Introduction and Scope
This Privacy Policy ("Policy") describes our commitment and approach to protecting the personal information of users of the rvaji platform.
rvaji ("we", "our") is an online entertainment and betting platform operated for users in Bangladesh. This Policy applies to the https://rvaji.cam website and all related services.
By creating an account or using the services on our platform, you are agreeing to the terms of this Privacy Policy. You must be 21 years of age or older.
We treat your personal information with the highest importance and keep it secure through modern security measures including SSL encryption. This Policy is effective in accordance with Bangladesh Standard Time (BST, UTC+6).
2. What Information We Collect
We collect only the information that is necessary to provide our services properly.
Identity Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (where applicable)
Financial Information
The following financial information is required to complete transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
Usage Information
The following information about your use of the platform is collected automatically:
- Game play history and preferences
- Betting activity information
- Login time and session duration
- Device information and browser type
Technical Information
Our system automatically records the following technical information:
- IP address
- Cookies and similar tracking technologies
- Operating system information
- Referrer URL and click path
3. Purpose of Information Use
Collected information is used only for the following legitimate purposes.
3.1 Service Operations
Information is used to effectively provide all core services, including creating and managing your account, login verification, transaction processing, and bonus distribution.
3.2 Identity Verification and Security
Information is used to prevent fraud, comply with anti-money laundering (AML) regulations, and detect suspicious activity. User identity is confirmed as part of our KYC (Know Your Customer) process.
3.3 Customer Support
Our 24/7 live chat support team uses account information to resolve your issues quickly. Support request history is retained so you do not have to provide all your details again each time.
3.4 Personalized Experience
Relevant games, bonus offers, and promotional notifications are provided based on your gaming preferences and history. This information helps improve your platform experience.
3.5 Analytics and Development
Aggregate usage statistics are analyzed to monitor platform performance, identify technical issues, and design new features. Personal identity is anonymized in this analysis.
4. Information Sharing and Disclosure
We never sell your personal information to third parties. However, information may be shared in certain circumstances.
4.1 Service Provider Partners
We work with trusted third-party service providers who assist in operating our services:
- Payment gateway providers (bKash, Nagad, Rocket, Upay, and banking services)
- Game software developers and suppliers
- Cloud hosting and data storage services
- Fraud detection and security services
Only the information necessary for these partners to provide their specific services is shared with them.
4.2 Legal Obligations
We may be required to provide information to relevant authorities pursuant to a court order, government directive, or legitimate investigation. In such cases, we will always follow applicable law.
4.3 Business Restructuring
In the event of a business restructuring, merger, or acquisition of rvaji, user information may be transferred to the new entity. Users will be notified in advance in such cases.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security verification, and save preferences. Disabling these cookies will prevent the site from working properly.
Analytical Cookies
These cookies are used to understand how users interact with our platform. Page visit counts, time spent, and user navigation paths are tracked. This information is anonymized and used only for overall improvement.
Functional Cookies
These cookies remember your preferences and settings, such as language selection and favorite games. They help provide a personalized experience. You can manage cookies through your browser settings.
6. Data Security Measures
rvaji follows industry-standard technologies and practices to ensure the security of your information.
6.1 Technical Security
- SSL/TLS Encryption: All data transmitted between the website and the server is encrypted.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall Protection: Advanced firewall systems prevent unauthorized access.
- Two-Factor Authentication: An additional verification layer for account security.
6.2 Organizational Security
- Staff access to information is limited to the minimum necessary.
- Regular security audits and vulnerability assessments are conducted.
- All staff are provided with training on data privacy.
- The security standards of third-party partners are regularly evaluated.
6.3 Response to Data Breaches
In the event of a data security breach, affected users will be notified in a timely manner and immediate steps will be taken to mitigate the damage. Our security team remains active at all times.
7. Data Retention Period
We retain information only for as long as it is necessary to provide services or meet legal obligations.
7.1 Active Accounts
All account and transaction information will be retained for as long as your account remains active. This information is used to improve your service experience and to view history.
7.2 After Account Closure
Some information may be retained for a specified period even after an account is closed:
- Financial transaction information: for the period required under applicable law.
- Fraud or dispute-related information: until the case is resolved.
- Information required to meet legal obligations: until the prescribed legal period.
7.3 Data Deletion
Once the retention period has ended, information is securely deleted or anonymized in a way that it can no longer be linked to you.
8. Your Rights and Controls
You have the following rights over your personal information.
Right to Access
You may request to view all information we hold about you. We will provide that information within a reasonable time.
Right to Correction
If any information in your account is incorrect or incomplete, you may request a correction. Submit this request through account settings or live chat.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing communications. You will have the option to unsubscribe from promotional emails or notifications at any time.
Right to Data Portability
You may request to receive the information you have provided in a structured and common format. Send this request to [email protected].
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your information, particularly during a dispute about the accuracy of the information.
9. Protection of Minors
rvaji strictly prohibits providing services to anyone under the age of 21.
rvaji provides services only to individuals who are 21 years of age or older. Necessary steps are taken at the time of registration to verify age.
If we become aware that a person has created an account while under the age of 21, that account will be closed immediately and any information collected will be deleted.
If a parent or legal guardian believes their child has provided information on our platform, please contact [email protected].
10. Changes to the Policy
We reserve the right to amend this Privacy Policy as needed.
For any significant changes, we will notify users via their registered email or through a notification on the platform. Continued use of the platform after changes have been made will be considered an indication of agreement to the new policy.
We will always mention the "Last Updated" date at the top of this page. Previous versions will be provided upon request.
11. Contact Us
If you have any questions or concerns about this privacy policy, please contact us.
Privacy-Related Contact
For more information, visit our Terms & Conditions and Responsible Gaming pages.